Terms & Conditions

Terms & Conditions

Effective Date: 08 May 2026

Welcome to Hiranya Jewels, operated by HIRANYA VARDHANAN BULLION PRIVATE LIMITED. By accessing, browsing, or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

Overview

These Terms & Conditions govern your use of our website, products, services, purchases, payments, shipping, returns, exchanges, refunds, and all related transactions with Hiranya Jewels.

By using our website, you agree to these Terms & Conditions along with our Privacy Policy, Shipping Policy, Refund Policy, Returns & Exchange Policy, and Jewellery Care Policy.

Use of Website

  • By using this website, you confirm that you are at least 18 years old or are accessing the website under parental or guardian supervision.
  • You agree to use this website only for lawful purposes.
  • You agree not to misuse the website, attempt unauthorized access, disrupt website functionality, or use it for fraudulent activities.
  • All content on this website is provided for personal and shopping-related use only.
  • You may not copy, reproduce, distribute, modify, or use any content from this website without our written permission.

Product Information

  • We make reasonable efforts to ensure that product details, descriptions, pricing, images, and availability are accurate.
  • However, slight variations in colour, size, shine, finish, design, or appearance may occur due to lighting, photography, screen settings, handmade finishing, or manufacturing variations.
  • Such minor variations shall not be considered defects.
  • All products are subject to availability.
  • We reserve the right to modify, discontinue, or update products at any time without prior notice.

Jewellery Care

Customers are advised to follow proper jewellery care instructions to maintain the shine, finish, and life of the product. Damage caused due to water, sweat, perfumes, chemicals, improper storage, rough use, or lack of care will not be considered a manufacturing defect.

Normal wear and tear, fading of plating, tarnishing, scratches, or loss of shine over time may occur depending on usage and care.

Pricing & Payments

  • All prices listed on our website are in Indian Rupees, unless stated otherwise.
  • Prices are subject to change at any time without prior notice.
  • We reserve the right to correct pricing errors, product errors, or listing mistakes at any time.
  • Payments must be made through the available payment options on our website.
  • Orders will be processed only after successful payment confirmation.
  • We do not store complete card, UPI, or banking details on our website.

Order Acceptance & Cancellation

  • Placing an order on our website does not guarantee acceptance of the order.
  • We reserve the right to accept, reject, or cancel any order at our discretion.
  • Orders may be cancelled due to product unavailability, payment failure, pricing errors, incorrect product information, delivery restrictions, or suspected fraudulent activity.
  • Customers may request order cancellation only before the order is shipped.
  • Once an order has been shipped, cancellation may not be possible.

Shipping & Delivery

  • Shipping and delivery timelines are estimates and may vary depending on location, courier partner, public holidays, weather conditions, logistics issues, or other external factors.
  • We are not responsible for delays caused by courier partners, incorrect address details, customer unavailability, or unforeseen circumstances.
  • Customers must provide accurate shipping details, including full address, phone number, and pin code.
  • Additional shipping or re-shipping charges may apply in case of failed delivery, incorrect address, or returned shipments.

Returns, Exchanges & Refunds

  • Returns and exchanges are subject to our Returns & Exchange Policy.
  • Refunds are processed as per our Refund Policy.
  • Products must be unused, unworn, and returned in original condition with packaging, invoice, tags, certificates, and accessories, if applicable.
  • Non-returnable items, customized items, hygiene-sensitive items, sale items, and damaged products caused by customer misuse may not be eligible for return or refund.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery with your order details, clear images, packaging photos, and unboxing video if available.

After verification, we may offer a replacement, exchange, store credit, or refund as per our applicable policies.

User Accounts

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
  • You are responsible for all activities carried out under your account.
  • You agree to provide accurate and updated account information.
  • We reserve the right to suspend or terminate accounts involved in misuse, fraud, or policy violations.

Intellectual Property

  • All content on this website, including images, logos, product photos, designs, text, graphics, layout, icons, and branding, is the property of Hiranya Jewels or its respective owners.
  • Unauthorized copying, reproduction, modification, distribution, or commercial use of any website content is strictly prohibited.
  • The name Hiranya Jewels and related brand assets may not be used without prior written permission.

Third-Party Services

Our website may use third-party services such as payment gateways, shipping partners, analytics tools, marketing tools, plugins, or external links. These third parties may have their own terms and privacy policies.

We are not responsible for the content, actions, policies, or practices of third-party websites or service providers.

Limitation of Liability

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
  • Our liability, if any, shall be limited to the value of the product purchased by the customer.
  • We are not responsible for loss caused by improper product use, incorrect care, unauthorized modifications, third-party service delays, or customer negligence.

Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and using it only as described in our policies.

Prohibited Activities

While using our website, you agree not to:

  • Use the website for illegal or fraudulent purposes.
  • Provide false, misleading, or inaccurate information.
  • Attempt to hack, damage, overload, or interfere with the website.
  • Copy or misuse website content, product images, or brand materials.
  • Place fake orders or misuse offers, coupons, or promotions.

Changes to Terms

  • We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
  • Any changes will be effective immediately upon posting on this page.
  • Continued use of our website after changes are posted means you accept the updated Terms & Conditions.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, products, services, or transactions shall be subject to the jurisdiction of the courts located in Nellore, Andhra Pradesh, India.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

HIRANYA VARDHANAN BULLION PRIVATE LIMITED
13/74, KSR Complex, Mandapalla Street,
Nawabpeta, Nellore, Nellore – 524002,
Andhra Pradesh, India
Email: support@hiranyajewels.com
Phone: +91-73466-67202

Last Updated: 08 May 2026

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