Returns & Exchange Policy

Returns & Exchange Policy

Effective Date: 08 May 2026

At HIRANYA VARDHANAN BULLION PRIVATE LIMITED, we take pride in offering quality jewellery through Hiranya Jewels. We want our customers to have a smooth and transparent shopping experience. This Returns & Exchange Policy explains the conditions, process, and important terms for returns and exchanges.

Overview

If you are not fully satisfied with your purchase, you may request a return or exchange as per the conditions mentioned in this policy. All returns and exchanges are subject to approval, product condition, eligibility, and quality inspection by our team.

Return Eligibility

You may request a return only if the following conditions are met:

  • The return request is made within 3 days of delivery.
  • The product is unused, unworn, unwashed, and in original condition.
  • The product is returned with original packaging, tags, invoice, certificates, and accessories, if any.
  • The product has not been damaged, altered, scratched, or used by the customer.
  • The return request is reviewed and approved by our team.

Non-Returnable Items

The following items are not eligible for return:

  • Earrings and nose pins, due to hygiene reasons.
  • Customized, personalized, made-to-order, or engraved jewellery.
  • Items purchased during sale, clearance, special promotions, or discount offers.
  • Gift cards, coupons, or vouchers, if applicable.
  • Products damaged due to misuse, improper handling, or lack of care.
  • Products with missing tags, original packaging, invoice, certificates, or accessories.

Exchange Policy

We may offer exchanges in eligible cases, including:

  • Size issues for rings, bracelets, bangles, or similar products, subject to availability.
  • Damaged, defective, or incorrect products reported within 48 hours of delivery.
  • Product exchange requests approved by our team after verification.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer store credit, another suitable product option, or any other resolution as decided by our team.

Return Process

To initiate a return, please follow the steps below:

  1. Email us at support@hiranyajewels.com with your order details.
  2. Mention your order ID, product name, reason for return, and attach clear images or videos if required.
  3. Our team will review your request and confirm whether the product is eligible for return.
  4. If approved, we will provide return instructions.
  5. The product must be packed safely and returned in its original condition.

Exchange Process

To request an exchange, please contact us with your order details and reason for exchange. Our team will verify the request and guide you through the next steps.

  • Exchange approval is subject to product condition and availability.
  • If reverse pickup is available at your location, we may arrange it through our courier partner.
  • If reverse pickup is not available, the customer may be required to ship the product back securely.
  • Re-shipping charges may apply depending on the reason for exchange.

Refund Policy

  • Refunds are processed only after the returned product is received and approved after quality inspection.
  • If approved, the refund will be credited to the original payment method within 5 to 7 business days.
  • The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
  • Shipping charges, COD charges, convenience fees, and other applicable charges are non-refundable.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

For verification, please share:

  • Order ID
  • Clear photos of the product
  • Clear photos of the outer and inner packaging
  • Unboxing video, if available
  • A short description of the issue

Once verified and approved, we will arrange a suitable resolution such as replacement, exchange, store credit, or refund as per our policy.

Important Notes

  • Slight variations in colour, design, shine, or finish may occur due to lighting, photography, screen settings, or handmade finishing.
  • Minor variations are not considered manufacturing defects.
  • Normal wear and tear, scratches, tarnishing, fading of plating, or damage due to usage are not considered defects.
  • Customers are responsible for ensuring safe return packaging.
  • Products damaged during return shipping due to poor packaging may not be eligible for refund or exchange.
  • Any return or exchange request raised after the eligible period may not be accepted.

Quality Check

All returned products will go through a quality inspection after we receive them. If the product does not meet our return eligibility conditions, the return or exchange request may be rejected. In such cases, the product may be sent back to the customer, and additional shipping charges may apply.

Contact Us

For any return or exchange related queries, please contact us:

HIRANYA VARDHANAN BULLION PRIVATE LIMITED
13/74, KSR Complex, Mandapalla Street,
Nawabpeta, Nellore, Nellore – 524002,
Andhra Pradesh, India
Email: support@hiranyajewels.com
Phone: +91-73466-67202

Last Updated: 08 May 2026

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