Refund Policy

Refund Policy

Effective Date: 08 May 2026

At HIRANYA VARDHANAN BULLION PRIVATE LIMITED, we strive to provide a smooth and reliable shopping experience for every customer. This Refund Policy explains the conditions under which refunds may be processed for purchases made from Hiranya Jewels.

Overview

Refunds are processed only in eligible cases and are subject to verification, approval, and our Return & Exchange Policy. Customers are requested to read this policy carefully before placing an order.

Eligibility for Refund

Refunds may be applicable under the following conditions:

  • The item is returned in accordance with our Return & Exchange Policy.
  • The product is received by us in unused, unworn, unwashed, and original condition.
  • The product is returned with its original packaging, tags, invoice, certificates, and accessories, if any.
  • The return request is approved after quality inspection by our team.
  • The product received by the customer is damaged, defective, or incorrect, subject to verification.

Refund Process

  • Once your returned item is received, our team will inspect the product.
  • After inspection, we will notify you regarding the approval or rejection of your refund request.
  • If the refund is approved, the amount will be processed to your original payment method.
  • Refunds will be processed only after the product successfully passes our quality check.

Refund Timeline

  • Approved refunds are usually processed within 5 to 7 business days from the date of approval.
  • The time taken for the refunded amount to reflect in your account may vary depending on your bank, card provider, UPI provider, or payment gateway.
  • HIRANYA VARDHANAN BULLION PRIVATE LIMITED is not responsible for delays caused by banks or payment service providers after the refund has been processed from our side.

Non-Refundable Charges

The following charges are non-refundable:

  • Shipping charges, if any.
  • Cash on Delivery handling charges, if applicable.
  • Gift wrapping charges, if applicable.
  • Payment gateway charges, transaction charges, or convenience fees, if applicable.
  • Customs duties, import taxes, or international delivery-related charges, if applicable.

Late or Missing Refunds

If you have not received your refund after the expected timeline, please follow these steps:

  • Check your bank account, UPI account, card statement, or wallet again.
  • Contact your bank, card provider, UPI provider, or payment service provider.
  • Please allow additional processing time, as banks may take time to reflect the refund.
  • If the issue still persists, contact us with your order ID and payment details for assistance.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To verify the issue, you must provide:

  • Order ID
  • Clear images of the product
  • Clear images of the packaging
  • Unboxing video, if available
  • Description of the issue

Once the issue is verified and approved by our team, you may be eligible for a replacement, exchange, or refund as per our policy.

Order Cancellations

  • Orders can be cancelled only before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.
  • If your cancellation request is approved before shipment, a full refund will be issued to the original payment method.
  • For prepaid orders, refund timelines may depend on the payment gateway and banking partner.

Refund Rejection

A refund request may be rejected under the following circumstances:

  • The product is used, worn, damaged, altered, or not in original condition.
  • The product is returned without original packaging, invoice, tags, certificates, or accessories.
  • The return request is raised after the eligible return period.
  • The product damage is caused by misuse, improper handling, or lack of care.
  • The product falls under non-returnable or non-refundable categories mentioned in our policies.

Mode of Refund

Refunds will generally be processed to the original payment method used during purchase. In some cases, we may offer store credit, coupon, exchange, or replacement based on the nature of the issue and customer preference.

Contact Us

For any refund-related queries, please contact us:

HIRANYA VARDHANAN BULLION PRIVATE LIMITED
13/74, KSR Complex, Mandapalla Street,
Nawabpeta, Nellore, Nellore – 524002,
Andhra Pradesh, India
Email: support@hiranyajewels.com
Phone: +91-73466-67202

Last Updated: 08 May 2026

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