Shipping Policy
Effective Date: 08 May 2026
At HIRANYA VARDHANAN BULLION PRIVATE LIMITED, we aim to deliver your jewellery safely, securely, and efficiently. This Shipping Policy explains our order processing, shipping timelines, tracking process, and delivery-related terms for purchases made from Hiranya Jewels.
Overview
We take proper care in packing and dispatching every order to ensure your jewellery reaches you in good condition. Delivery timelines may vary depending on your location, courier availability, public holidays, and other external factors.
Order Processing
- All orders are processed after successful order confirmation and payment verification.
- Orders are usually processed within 1 to 3 business days.
- Orders are not processed or shipped on Sundays and public holidays.
- Once your order is dispatched, you will receive tracking details through email, SMS, WhatsApp, or any other available communication method.
Domestic Shipping Within India
- Estimated delivery time within India is usually 3 to 7 business days after dispatch.
- Delivery timelines may vary depending on the destination city, state, courier partner, and service availability.
- Remote locations, non-metro areas, and certain pin codes may take additional time for delivery.
International Shipping
- International shipping may be available for selected countries, subject to serviceability and order confirmation.
- Estimated international delivery time is usually 7 to 15 business days after dispatch.
- Delivery timelines may vary depending on destination country, customs clearance, courier partner, and local regulations.
- Any customs duties, import taxes, clearance charges, or additional charges applicable in the destination country shall be borne by the customer.
Shipping Charges
- Shipping charges, if applicable, will be shown at checkout before you complete your order.
- We may offer free shipping on selected orders, prepaid orders, promotional offers, or based on order value.
- Additional charges may apply for international deliveries, remote locations, special shipping requests, or re-shipping.
Order Tracking
- Once your order is shipped, tracking details will be shared with you through email, SMS, WhatsApp, or other available communication channels.
- You can track your shipment using the tracking link or tracking number provided by the courier partner.
- Tracking updates may take some time to reflect after the shipment is handed over to the courier partner.
Delivery Delays
While we make every effort to deliver your order within the estimated timeline, delays may occur due to reasons beyond our control, including:
- High order volumes
- Weather conditions
- Courier or logistics delays
- Public holidays or local restrictions
- Incorrect or incomplete address details
- Customs clearance for international orders
- Unexpected events or force majeure situations
In case of significant delays, we will try our best to keep you informed and assist you with available updates.
Incorrect or Incomplete Address
- Please ensure that your shipping address, phone number, and pin code are accurate before placing the order.
- We are not responsible for delivery delays, failed delivery, or lost shipments caused due to incorrect, incomplete, or outdated address details provided by the customer.
- If an address correction is possible before dispatch, you may contact us immediately.
- Once the order is dispatched, address changes may not be possible.
Failed Delivery Attempts
- Our courier partners may attempt delivery multiple times depending on their delivery policy.
- If the customer is unavailable, refuses delivery, or does not respond to courier calls, the package may be returned to us.
- If an order is returned due to failed delivery attempts, incorrect address, or customer unavailability, re-shipping charges may apply.
Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please follow these steps:
- Do not accept the package if it is visibly damaged or tampered with.
- Take clear photos and videos of the package condition.
- Contact us immediately with your order details and supporting images or videos.
- We will review the issue and assist you with the appropriate resolution as per our policies.
Missing Items or Delivery Issues
- If you receive an incomplete order or face any delivery-related issue, please contact us as soon as possible after delivery.
- Customers are advised to record an unboxing video while opening the package for faster verification and support.
- Claims without proper proof may be difficult to verify.
Contact Us
For any shipping-related queries, please contact us:
HIRANYA VARDHANAN BULLION PRIVATE LIMITED
13/74, KSR Complex, Mandapalla Street,
Nawabpeta, Nellore, Nellore – 524002,
Andhra Pradesh, India
Email: support@hiranyajewels.com
Phone: +91-73466-67202
Last Updated: 08 May 2026